How is the industry changing? What are the biggest challenges are on the road ahead? Facilities management was not even recognised as an industry until the early 1980s when the IFMA (International Facility Management Association) was formed. It began as a role that married the physical assets of buildings with the intangible and generally ill-defined collection of services that were performed on and in those buildings.
ISS Facility Services has won twelve awards at the Customer Service Institute of Australia’s (CSIA) 2015 Service Excellence Awards which took place on 28 October at Crown Palladium, Melbourne.
How we work has changed dramatically over the last 50 years. Those in Corporate Real Estate (CRE) and Facilities Management (FM) must understand these changes and adapt to ‘New Ways of Working’.
The Hays Quarterly Report of skills in demand in the facilities management sector for October to December has been released. Demand for corporate facilities managers is increasing as business activity overall improves.
While the concept of Building Information Modelling (BIM) is not new in design and construction, 3D BIM technology is starting to gain traction in facility management (FM) providing real benefits to asset owners and operators over the long-term.
Compliance management is often associated with risk management and has an inherent reactive nature, prompting significant effort to ensure scope coverage of regulatory, performance or institutional requirements, when a potential gap is identified.
How has the discipline of facility management evolved? What is its exact definition and why is it vital to organisations? Loralyn Mears explains.
There’s a significant gap between the belief that FM should be strategic and the reality of it being operationally focused in most organisations. Five actions are fundamental to effecting positive change.
When the culture of digital disruption first emerged in the 90s not many people would have anticipated it to stick around. We assumed that when the dot-com bubble burst, like turtlenecks, Tamagotchis and other fads of the era, the concept of digitalisation would fade from memory. The opposite has certainly proven to be true.
Outsourcing your service delivery contracts to the wrong service provider will result in an unfavourable situation for you and for the business. For you it will mean increased administration time and cost that will divert those precious resources away from activities that contribute greater value to the business, such as participating in strategic planning.
Activity based working (ABW) has moved from being a buzzword to becoming a must-have. Most recently, Medibank’s new headquarters at 720 Bourke Street, unofficially Melbourne’s latest landmark, has shown the industry how a well-planned and executed ABW fitout can benefit building occupants and avoid the issues that usually accompany collaborative spaces – niggles around cleanliness, noise and the use of common areas.
When it comes to tender evaluations, it’s all about the value. Value not meaning the cheapest, but striking a balance between quality and price.
Companies are looking at their facility assets and services with an increasingly strategic point of view, and are looking for ways to focus their resources on their company’s core mission and values. Senior leaders are exploring ways to leverage their facility assets and services to support and even enhance their core business while minimising their costs.
The decision to outsource Enterprise Facilities Management (EFM) must be deliberate and business-focused. There’s a lot riding on it, whether it’s for the first, second, third, or even eighth time around.
Waste management often falls on the wayside with critical services taking top priority. Find out why facilities managers need to put more thought into waste handling solutions.