10 questions you need to ask your roofing contractor
With the decision to replace or repair a roof being such a significant investment, it is vital for management to ensure they engage the right roofing company. Here are 10 questions to ask a roofing company, according to ACR Roofing:
1) Are you licensed and insured?
You need to ensure that anyone undertaking roofing at your property is licensed to perform the work and has all the appropriate insurances to finish the job safely and properly. If they aren’t willing to prove they are licensed and insured, then turn them away.
2) What sort of communication can you offer me?
A good roofing contractor will be happy to hand over a business card or a phone number that you can call whenever you need to. Ideally, they should also supply the name and phone number of the project or company supervisor. WorkSafe, as well as neighbouring properties, must be notified of any asbestos removal of 10 square metres or more.
3) Will you completely remove my old roof or just put the replacement on top?
The easy option for any contractor is just to fix the new roof to the old one. Obviously, this isn’t how a quality operator will undertake a project. A quality operator will insist on completely removing the old roof to check for structural damage to the frame. It is not advisable to install a new roof over an asbestos roof as drilling into asbestos is forbidden.
4) Are you prepared to give me a detailed quote and honour it?
This goes without saying, but you should never trust anyone that is only prepared to give vague details as to how much the final cost will be. A good roofing contractor will have a depth of experience and be able to come up with a very accurate estimate and quote as to how much everything will cost.
5) What are your contingency plans?
It’s easy for a roofing contractor to finish a job in perfect conditions. But what if a freak rainstorm blows through? You need to be sure that your contractor has the know-how to deal with whatever challenge is thrown at them and be able to work in a way that will limit damage to your home. ACR Roofing removes and replaces sections of asbestos roof at a time to eliminate the potential of damage due to inclement weather.
6) Do you have employees or do you subcontract?
A company that uses subcontractors isn’t necessarily a bad thing, you just have to keep in mind that you need to ask subcontractors the same questions as you asked the initial contractor. All of ACR Roofing’s personnel are full-time employees with many years’ experience with the team. The company’s plumbers are also asbestos removalists.
7) What post-job care can you offer me?
Any quality contractor will be confident enough in their skills to offer a comprehensive warranty on their work. An excellent contractor will provide you with post-care service including post-completion check-ups and an offer to provide minor repairs. Building owners are entitled to a six-year plumbing warranty; however, ACR Roofing issues an extra four years on top – guaranteeing the roof for 10 years.
8) Do you have a folio?
Contractors should have a sizeable folio demonstrating the quality projects they have completed in the past. It’s even better if they can pass on a sample of what past clients have said about their work.
9) What’s your ABN?
If the company doesn’t have an ABN it means they aren’t a registered company, so steer clear of them.
10) Which products and suppliers do you use?
A contractor should have a list of quality suppliers with whom they have good relationships. These relationships will allow your contractor to purchase the best products at reduced prices and pass these savings on to you. A tip: always ask for Australian BlueScope products.
Photo: Packing factory in Thomastown, Victoria. Roofing by ACR Roofing.
This article also appears in the February/March issue of Facility Management magazine.